As the Senior Technical Business Analyst in the Digital Customer Experience team at McDonald’s, I’m currently focusing on the design, development and deployment of a new global mobile app.
In this role, I work closely with colleagues in the global digital and IT departments, colleagues working out in the markets and our partners and suppliers. My primary responsibilities are to gather and analyse the details of new requirements or issues that may have arisen, analyse the problem and communicate the options to the various stakeholders. These requests could be anything from a small modification to a feature in the app to a request for a major change to the solution with multi-million-dollar cost implications.
Having great communication skills is extremely important in this role. My reporting and presentation skills are constantly put to the test as I work with a wide range of people in terms of their technical skills, their seniority and their knowledge of the product. I work on a daily basis with a team distributed between Auckland, Vienna, Stockholm, London and Chicago so producing this information in a timely manner is imperative.